Centralize feedback data about your stores and your competitors' stores in one place.
Understand the strengths and weaknesses of each of your stores from the customer’s perspective. Receive recommendations on practical actions to improve customer satisfaction and attract dissatisfied customers from your competitors.
Yellow Tokens is the result of over 20 years of experience helping large companies develop customer-focused solutions.
Collect customer feedback data about each of your stores and your competitors' stores.
Register the companies and stores you want to monitor on the Yellow Tokens platform, and you're all set! Customer feedback published on major digital platforms will be collected daily and shown to you in one place.
Understand which of your stores need more attention, and which of your stores can take advantage of challenges your competitors are facing.
Track the evolution of satisfaction metrics such as CSAT and NPS for each of your stores and compare them with your competitors' stores. Know the main criticisms and the key compliments mentioned in customer feedback.
Receive practical recommendations on how to use all this information with Yellow Tokens' Action Plans.
Receive short- and medium-term practical guidance on what you should do to increase customer satisfaction and attract customers dissatisfied with your competitors' stores.
Explore solutions for your industry.
Yellow Tokens helps companies from various sectors of Commerce and Retail gain a unified view of customer feedback.
Supermarkets and Hypermarkets
Monitor opinions on products, prices, customer service, and store organization, optimizing the shopping experience and building customer loyalty.
E-commerce Companies
Track customer feedback on navigation, products, and online services, ensuring a smooth and efficient digital shopping experience.
Perfume and Cosmetics Stores
Quickly understand your customers' preferences regarding beauty and hygiene products, identifying trends and areas for improvement to ensure a refined shopping experience.
Electronics and Furniture Stores
Monitor customer feedback on electronics and furniture, adjusting your portfolio and improving customer service to increase satisfaction and build loyalty.
Department Stores
Track customer opinions on the variety of products and services, optimizing the shopping experience in every section of your stores.
Fashion and Accessories Stores
Discover what customers like about your collections, adjusting offers and fashion campaigns based on real customer feedback.
Shopping Malls
Understand what attracts or drives customers away from your stores and events, enhancing the overall experience for visitors.
Construction Supply Stores
Receive practical insights on the quality of products and services, helping to improve customer service and the variety of materials offered.
Pharmacies and Drugstores
Monitor feedback on service, products, and convenience, ensuring a reliable and efficient shopping experience, both in physical stores and online.
Choose a plan that suits you
Define the number of companies, establishments, and products you want to monitor, as well as the number of team members.
You can group companies, establishments, and products into different customized projects.
Companies are monitored
on the following channels:
Establishments are monitored
on the following channels:
Products are monitored
on the following channels:
Each company, establishment, or product entitles you to a certain number of feedbacks to be monitored per month.
If you need to monitor more feedbacks, you can increase your credits at any time.
You can also get started with some of our Ready Made Projects.
Project with 100 stores from the 10 largest U.S. supermarket chains, covering key markets nationwide. The sample serves as a national benchmark of customer satisfaction in the grocery retail sector.
Companies:
Walmart, ALDI, Kroger, Publix, Costco, Whole Foods Market, Trader Joe’s, H-E-B, Sam’s Club, Albertsons.
Top 10 U.S. Grocery Chains
Project featuring the 15 largest U.S. shopping malls, ranked by gross leasable area (GLA) and located across key states. The sample serves as a national benchmark of visitor and customer satisfaction in the shopping mall sector.
Shopping Malls:
Ala Moana Center, American Dream, Sawgrass Mills, Del Amo Fashion Center, Destiny USA, King of Prussia Mall, Mall of America, Millcreek Mall Complex, Palisades Center, Roosevelt Field, Aventura Mall, South Coast Plaza, Tysons Corner Center, Westfield Valley Fair, Woodfield Mall.
Top 15 U.S. Shopping Malls
Ready to place the customer at the center of your business decisions?
