Prioritize solving the issues that have the greatest impact on your company's CSAT and NPS
Get a unique view of public feedback about your company on major digital platforms.
Yellow Tokens is the result of over 20 years of experience helping large companies develop customer-focused solutions.
What is the satisfaction level of my customers based on spontaneous feedback?
Do the CSAT and NPS scores for my company, calculated from spontaneous feedback, differ significantly from those obtained through active surveys?
What are the CSAT and NPS scores for my company on each of the social media platforms where it is present? Which platform receives the most criticism?
What are the CSAT and NPS scores for each of my company's physical locations?
What are the CSAT and NPS scores for each of my company's products?
What are the main topics of my customers' complaints?
Do I receive more or fewer criticisms related to these topics compared to my competitors?
Which projects are likely to increase my company's CSAT and NPS the most quickly?
Which projects should I prioritize to improve my company's CSAT and NPS?
Customer Experience (CX) professionals face a challenging task: aggregating feedback data from multiple channels and determining what actions to take with all that information. A lot of time is wasted on manual analyses, and projects are often prioritized without considering what most impacts customer satisfaction.
Yellow Tokens enables CX professionals to have a single view of the main issues causing dissatisfaction among their customers. Additionally, since the feedback collected by Yellow Tokens is public, it’s possible to understand the topics that most harm the company's reputation.
With Yellow Tokens, CX professionals will have answers to the following questions:
What is the satisfaction level of my customers based on spontaneous feedback?
Do the CSAT and NPS scores for my company, calculated from spontaneous feedback, differ significantly from those obtained through active surveys?
What are the CSAT and NPS scores for my company on each of the social media platforms where it is present? Which platform receives the most criticism?
What are the CSAT and NPS scores for each of my company's physical locations?
What are the CSAT and NPS scores for each of my company's products?
What are the main topics of my customers' complaints?
Do I receive more or fewer criticisms related to these topics compared to my competitors?
Which projects are likely to increase my company's CSAT and NPS the most quickly?
Which projects should I prioritize to improve my company's CSAT and NPS?
Customer Experience (CX) professionals face a challenging task: aggregating feedback data from multiple channels and determining what actions to take with all that information. A lot of time is wasted on manual analyses, and projects are often prioritized without considering what most impacts customer satisfaction.
Yellow Tokens enables CX professionals to have a single view of the main issues causing dissatisfaction among their customers. Additionally, since the feedback collected by Yellow Tokens is public, it’s possible to understand the topics that most harm the company's reputation.
With Yellow Tokens, CX professionals will have answers to the following questions:
Collect public feedback about your company on major digital platforms
Spontaneous feedback about your company from major digital platforms will be collected and presented to you in one place.
Gain a clear view of the main issues causing dissatisfaction among your customers
Discover the most common complaints in customer feedback about your company.
Prioritize resolving the issues that most impact your company's CSAT and NPS
Implement Yellow Tokens' short and medium term Action Plans, focusing on addressing the problems that most affect your company's CSAT and NPS.
Choose a plan that suits you
Define the number of companies, establishments, and products you want to monitor, as well as the number of team members.
You can group companies, establishments, and products into different customized projects.
Companies are monitored
on the following channels:
Establishments are monitored
on the following channels:
Products are monitored
on the following channels:
Each company, establishment, or product entitles you to a certain number of feedbacks to be monitored per month.
If you need to monitor more feedbacks, you can increase your credits at any time.
Ready to prioritize the projects that truly impact your customers' satisfaction?
Case studies
Explore real situations where Yellow Tokens assisted Customer Experience (CX) professionals in creating reports and prioritizing projects that had the greatest impact on their companies' CSAT and NPS.
