Create better experiences for your customers based on feedback data
Collect customer feedback data about your company and each of your physical locations, posted on major digital platforms. Compare this data with that of your competitors and receive recommendations on practical steps to increase customer satisfaction and attract dissatisfied customers from the competition.
Yellow Tokens is the result of over 20 years of experience helping large companies develop customer-focused solutions.
Bars and Restaurants
Collect customer feedback about each of your physical locations, posted on major digital platforms. Monitor customer complaints and praises about your prices, atmosphere, service, and the quality of menu items. Compare this data with that of your competitors and identify opportunities for differentiation.
Hotels
Track the evolution of metrics such as CSAT and NPS for each of your properties. Understand the main complaints and praises from guests about your service, comfort, and cleanliness of accommodations. Compare this data with other hotels in your area, and provide the best possible guest experience for your customers.
Airlines
Airlines use Yellow Tokens to collect customer feedback data at scale. Large volumes of feedback posted on major digital platforms are collected and presented in one place, highlighting the most discussed topics.
Car Rental Companies
Monitor customer complaints and praises about your service, vehicle availability, and the quality of the cars offered. Quickly identify the main issues raised, and receive practical recommendations on what to do to increase customer satisfaction.
Explore solutions for your industry.
Yellow Tokens helps companies from various sectors of the Tourism, Bars, and Restaurants industries to gain a unified view of customer feedback.
Bars and Restaurants
Track customer opinions on your dishes, service, and atmosphere, using valuable insights to adjust your menu and enhance the dining experience, ensuring satisfaction and loyalty.
Hotels
Monitor guest feedback on cleanliness, service, and aspects of their stay, adjusting your services to provide a comfortable lodging experience and exceed expectations.
Airlines
Gain insights into the flight experience, service, and punctuality, using customer feedback data to optimize in-flight service and ensure a pleasant and efficient journey.
Car Rental Companies
Track customer feedback on the quality of vehicles and service, implementing improvements to ensure a practical, reliable, and safe rental experience.
Choose a plan that suits you
Define the number of companies, establishments, and products you want to monitor, as well as the number of team members.
You can group companies, establishments, and products into different customized projects.
Companies are monitored
on the following channels:
Establishments are monitored
on the following channels:
Products are monitored
on the following channels:
Each company, establishment, or product entitles you to a certain number of feedbacks to be monitored per month.
If you need to monitor more feedbacks, you can increase your credits at any time.
You can also get started with some of our Ready Made Projects.
Top 10 U.S. Restaurant Chains
Project with 100 establishments from the 10 leading U.S. quick-service chains, covering key cities nationwide. The sample serves as a national benchmark of customer satisfaction in the quick-service restaurant sector.
Companies:
McDonald’s, Burger King, Wendy’s, Starbucks, Dunkin’, Chick-fil-A, Taco Bell, Chipotle, Subway, Domino’s.
Top U.S. Hotel Brands
Project with 50 properties from five leading U.S. hotel brands, across major destinations. The sample serves as a national benchmark of customer satisfaction in the hotel sector.
Hotel Brands:
Marriott, Hampton by Hilton, Holiday Inn Express, Hyatt Place, La Quinta by Wyndham.
Ready to place the customer at the center of your business decisions?
