With data from your company and your competitors.
Published across major digital platforms.
Transform
Customer Feedback
into action
Transform
Customer Feedback
into action
With data from your company and your competitors.
Published across major digital platforms.
Transform
Customer Feedback
into action
With data from your company and your competitors.
Published across major digital platforms.
Transform
Customer Feedback
into action
With data from your company and your competitors.
Published across major digital platforms.
Yellow Tokens is the result of over 20 years of experience helping large companies develop customer-focused solutions.
Collect customer feedback data about your company and competitors across major digital platforms.
Google Maps, Facebook, Instagram, TikTok, YouTube, X (formerly Twitter), Tripadvisor, and Amazon. You register the profile of a company, establishment, or product, and that’s it! Feedback will be collected and presented to you in one place.
Get a unique view of the key factors that make customers either satisfied or dissatisfied in your segment.
Analyze whether customer satisfaction levels are increasing or decreasing over time and find out the main topics being discussed. Track metrics such as CSAT and NPS, and receive a SWOT analysis highlighting your strengths, weaknesses, threats, and opportunities.
Receive practical recommendations on how to use all this information with Yellow Tokens' Action Plans.
Receive practical and regular guidance to increase your customers' satisfaction and explore your competitors' vulnerabilities. Implement Yellow Tokens' short and medium term Action Plans to place the customer at the center of your business decisions.
A
unique view of Customer Feedback
Without Yellow Tokens
Customer feedback is spread across various places on the internet and published in ways that are difficult to understand. A lot of time is wasted on manual analysis, and you face the challenge of turning all this information into actionable insights.
With Yellow Tokens
Customer feedback about your company and your competitors is combined in one place. You get a view of this data processed and summarized, understand the key factors that make customers either satisfied or dissatisfied, and receive recommendations on how to take practical action with all this information.
Without Yellow Tokens
Customer feedback is spread across various places on the internet and published in ways that are difficult to understand. A lot of time is wasted on manual analysis, and you face the challenge of turning all this information into actionable insights.
With Yellow Tokens
Customer feedback about your company and your competitors is combined in one place. You get a view of this data processed and summarized, understand the key factors that make customers either satisfied or dissatisfied, and receive recommendations on how to take practical action with all this information.
Choose a plan that suits you
Define the number of companies, establishments, and products you want to monitor, as well as the number of team members.
You can group companies, establishments, and products into different customized projects.
Companies are monitored
on the following channels:
Establishments are monitored
on the following channels:
Products are monitored
on the following channels:
Each company, establishment, or product entitles you to a certain number of feedbacks to be monitored per month.
If you need to monitor more feedbacks, you can increase your credits at any time.
Looking for information on specific companies?
Explore the catalog of pre-configured projects with leading companies in your industry.
Project with 100 establishments from the 10 leading U.S. quick-service chains, covering key cities nationwide. The sample serves as a national benchmark of customer satisfaction in the quick-service restaurant sector.
Companies:
McDonald’s, Burger King, Wendy’s, Starbucks, Dunkin’, Chick-fil-A, Taco Bell, Chipotle, Subway, Domino’s.
Top 10 U.S. Restaurant Chains
Project with 100 stores from the 10 largest U.S. supermarket chains, covering key markets nationwide. The sample serves as a national benchmark of customer satisfaction in the grocery retail sector.
Companies:
Walmart, ALDI, Kroger, Publix, Costco, Whole Foods Market, Trader Joe’s, H-E-B, Sam’s Club, Albertsons.
Top 10 U.S. Grocery Chains
Project with 50 properties from five leading U.S. hotel brands, across major destinations. The sample serves as a national benchmark of customer satisfaction in the hotel sector.
Hotel Brands:
Marriott, Hampton by Hilton, Holiday Inn Express, Hyatt Place, La Quinta by Wyndham.
Top U.S. Hotel Brands
Project featuring the 15 largest U.S. shopping malls, ranked by gross leasable area (GLA) and located across key states. The sample serves as a national benchmark of visitor and customer satisfaction in the shopping mall sector.
Shopping Malls:
Ala Moana Center, American Dream, Sawgrass Mills, Del Amo Fashion Center, Destiny USA, King of Prussia Mall, Mall of America, Millcreek Mall Complex, Palisades Center, Roosevelt Field, Aventura Mall, South Coast Plaza, Tysons Corner Center, Westfield Valley Fair, Woodfield Mall.
Top 15 U.S. Shopping Malls
How can you place the customer at the center of your daily decisions?
Discover how Yellow Tokens can support your role with specific use cases.
Marketing Management and Leadership
Understand customer feedback in real-time, adjust marketing campaigns, and improve the effectiveness of your communication strategies.
Customer Service and Customer Experience (CX)
Monitor satisfaction, resolve issues quickly, and enhance your customers' overall shopping experience.
Market Research
Obtain daily feedback data about your company and your competitors without relying on expensive and time-consuming traditional surveys.
Business Intelligence
Understand how competitors are perceived by customers and identify their weaknesses to develop effective competitive strategies.
Product Management
Monitor product acceptance and identify issues or opportunities for improvement, directly impacting your product's competitiveness in the market.
Executive Leadership
Align company departments to ensure they work cohesively and effectively to meet market expectations.
How can you place the customer at the center of your daily decisions?
Discover how Yellow Tokens can support your role with specific use cases.
Business Intelligence
Understand how competitors are perceived by customers and identify their weaknesses to develop effective competitive strategies.
Product Management
Monitor product acceptance and identify issues or opportunities for improvement, directly impacting your product's competitiveness in the market.
Executive Leadership
Align company departments to ensure they work cohesively and effectively to meet market expectations.
Marketing Management and Leadership
Understand customer feedback in real-time, adjust marketing campaigns, and improve the effectiveness of your communication strategies.
Customer Service and Customer Experience (CX)
Monitor satisfaction, resolve issues quickly, and enhance your customers' overall shopping experience.
Market Research
Obtain daily feedback data about your company and your competitors without relying on expensive and time-consuming traditional surveys.
Analyze customer feedback data at scale in just a few minutes with Yellow Tokens.
+ 10.000
Satisfaction Indicators
+ 1M
Feedbacks Analyzed
Visit our Help Center
Access tutorials on how to use the platform, learn more about different payment methods, contact support, and much more.
Visit our Help Center
Access tutorials on how to use the platform, learn more about different payment methods, contact support, and much more.
