📊 All Feedback in One Place
See every public comment from Facebook, Instagram, TikTok, X, YouTube, Google Maps, TripAdvisor, Booking, and Amazon in one dashboard. No more manual tracking.
Turn customer feedback into better experiences
Unify feedback from every major public channel and turn it into clear priorities that raise satisfaction, reduce churn, and prove impact across your company.
Experience and clients
Yellow Tokens builds on 20+ years helping companies turn scattered feedback into measurable experience improvements.
What Customer Experience Teams Achieve with Yellow Tokens
🎯 Benchmark Satisfaction
Compare your CSAT, NPS, and sentiment with competitors to prove where issues are critical and where you lead the market.
🧭 AI Action Plans
Get PDCA-based recommendations that turn feedback into clear actions for each area — from product to service to operations.
Questions CX Teams Can Finally Answer
- What’s driving satisfaction or churn? Identify recurring themes and root causes.
- How do we compare to competitors? Use benchmarks to justify priorities with data.
- Which actions will have the biggest impact? Follow AI-generated PDCA plans to focus your team.
See your experience through your customers’ eyes
CX leaders deal with thousands of scattered comments daily. Without structure, it’s impossible to see patterns or prove what matters most.
Yellow Tokens organizes every feedback into satisfaction metrics, recurring themes, and benchmarks — so you can act fast and back every decision with data.
Where are we delighting or disappointing customers?
How customers rate your service compared to competitors.
Which aspects of your product or store experience drive satisfaction or frustration.
How sentiment changes after process or policy updates.
Which issues repeat most often across channels.
How do we stay ahead of experience risks?
Which competitors are losing satisfaction and why.
Where your brand’s perception is improving or declining in real time.
Which customer demands are emerging before they become churn drivers.
Pricing Tailored to Your Needs
Yellow Tokens uses a flexible, usage-based model — pay only for the companies, establishments, and products you analyze, and for the users in your workspace.
- ✔️ Pay only for what you analyze
- ✔️ No long-term contracts
- ✔️ Scale anytime
Prefer full details? Visit the Pricing page.
Spot experience gaps before they become churn
Track satisfaction and sentiment across all major public channels to detect early warning signs and act before customers leave.
Turn feedback into structured insights
Automatically group comments by theme, emotion, and impact — no spreadsheets or manual tagging needed.
Guide every area with clear priorities
Use AI-generated PDCA action plans to assign next steps by department and track progress over time.
Case Studies
Real stories of CX teams turning scattered feedback into measurable improvements.
Simplifying Feedback Analysis with Yellow Tokens
How Yellow Tokens helped a CX manager optimize the feedback analysis process, improving efficiency and focus on improvement actions. Read the case
Reducing New Employee Training Time with Yellow Tokens
How Yellow Tokens helped a customer service coordinator improve the training process and prepare new employees more effectively. Read the case
Improving Reporting Efficiency with Yellow Tokens
How Yellow Tokens helped a CX analyst optimize the creation of weekly reports for a retail company with over 20 stores, saving time and providing deeper insights for management. Read the case
Customer Experience FAQ
Answers for CX teams using Yellow Tokens to drive satisfaction and retention.
How does Yellow Tokens help improve customer experience?
It consolidates all public feedback in one place, analyzes satisfaction and sentiment, and turns insights into clear actions for each area of your company.
How is Yellow Tokens different from social listening tools?
It goes beyond mentions. Yellow Tokens delivers satisfaction metrics, competitor benchmarks, and AI-generated PDCA action plans — not just data, but direction.
How fast will I see insights after setup?
Within 24 hours, you’ll start receiving structured insights. The platform updates continuously as new feedback appears.
Can I compare multiple competitors?
Yes. You can benchmark satisfaction, sentiment, and recurring issues across any number of competitors in real time.
How do AI action plans work?
The system applies PDCA methodology to suggest next steps — helping teams act fast and track improvement over time.
Can I measure the impact of our CX initiatives?
Absolutely. Track satisfaction, sentiment, and NPS before and after each initiative to prove ROI and guide continuous improvement.
How to Turn Feedback into Action
In five steps, transform raw feedback into measurable experience gains.
Set Up
Add your brand and competitors across all supported channels.
Consolidate Feedback
See every comment and rating in one dashboard, automatically categorized.
Analyze Satisfaction
Understand CSAT, NPS, sentiment, and recurring themes instantly.
Generate AI Action Plans
Use PDCA-based recommendations to assign next steps by area.
Track and Improve
Measure progress and adjust actions as new feedback comes in.