Can I execute actions directly inside Yellow Tokens?
Yes. Actions generated from feedback can be fully managed and executed inside Yellow Tokens. The platform
automatically handles notifications, reminders, and updates for internal execution.
Are integrations with external tools mandatory?
No. Integrations are optional. You can manage all actions within Yellow Tokens or connect to external
workflow tools if your team prefers to execute tasks elsewhere.
What happens when I integrate Yellow Tokens with tools like Asana or Jira?
When integrated, Yellow Tokens sends actions to your chosen external tool. Notifications and task
management are handled by that system, while Yellow Tokens continues tracking outcomes and feedback
impact.
Does Yellow Tokens keep tracking results after actions are executed externally?
Yes. The platform monitors spontaneous customer feedback even after execution. If the same issue
reappears, Yellow Tokens automatically identifies that the problem persists and escalates it for further
action.
How does Yellow Tokens measure success after execution?
Success is measured by real problem resolution in customer feedback, not just by task completion. The
platform evaluates whether feedback signals improve after actions are implemented.
Which external tools are supported for integration?
Yellow Tokens supports integrations with tools such as Asana, Jira, Monday.com, Trello, and ClickUp,
allowing teams to execute actions where they already work.
How do I set up an integration with my workflow tool?
After creating a project in Yellow Tokens, go to project settings, select the external tool you want to
connect, and complete the integration. Then, decide for each action whether to execute it internally or
externally.
What kind of actions can be integrated or executed?
Actions generated from Continuous Improvement PDCA Action Plans or Competitor Gaps Action Plans can be
executed either inside Yellow Tokens or through integrated tools, depending on your team’s workflow.
Do notifications duplicate when using integrations?
No. Yellow Tokens avoids duplicate notifications. When actions are managed internally, the platform sends
reminders. When actions are executed via integrated tools, those tools handle notifications instead.